Legal
Refund & Cancellation Policy
Last updated: 1 July 2025
Advance required
50% of total
Cancel 24+ hrs before
Cancellation charge deducted from advance
Cancel within 24 hrs
No refund — full advance forfeited
1. Advance payment
An advance of 50% of the total booking amount is required to confirm your reservation. The remaining 50% is due before check-in (12:00 PM). Bookings without the advance payment are not confirmed and may be released without notice.
2. Cancellation by the guest
Refunds depend on when you cancel and which package you booked:
| Cancellation timing | Package | Cancellation charge / Refund |
|---|---|---|
| More than 24 hours before check-in | Deluxe (₹16,000) | ₹5,000 charge — ₹3,000 refunded from advance |
| Silver (₹25,000) | ₹10,000 charge — ₹2,500 refunded from advance | |
| Gold (₹45,000) | ₹15,000 charge — ₹7,500 refunded from advance | |
| Within 24 hours of check-in | All packages | No refund — full advance forfeited |
| No-show (guest does not arrive) | All packages | No refund |
| Early check-out | All packages | No refund for unused nights |
* Advance = 50% of the base package price. Weekend-rate or extra-bed charges follow the same cancellation charge; only the base package determines the charge tier.
3. How to cancel
To cancel a confirmed booking, contact us before the 24-hour window via:
- Email: vrishchika1986@gmail.com
- Phone / WhatsApp: +91 63633 86565
Please quote your booking reference (e.g. VR-XXXXX) when contacting us. Cancellation is considered valid only when acknowledged by us in writing (email or WhatsApp).
4. Refund processing
Approved refunds are processed to the original payment source (Razorpay) within 5–7 business days of the cancellation being confirmed by us. Bank processing may add an additional 3–5 business days depending on your bank. We do not charge any cancellation or processing fee for eligible refunds.
5. Cancellation by the property
In the rare event that we must cancel your booking (e.g., due to a force majeure event, property emergency, or unforeseen circumstances), we will:
- Notify you as early as possible.
- Refund 100% of any amount paid, including the advance.
- Assist in finding alternative accommodation where possible.
We are not liable for any consequential losses such as travel costs, accommodation elsewhere, or any other expenses incurred as a result of such a cancellation.
6. Date changes / rescheduling
You may request to reschedule your booking to a different date subject to availability. Rescheduling requests must be made at least 48 hours before the original check-in date. Rescheduling is offered at our discretion and is not guaranteed. Any difference in package price for the new date will be charged or adjusted accordingly.
7. Force majeure
Neither party will be held liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to natural disasters, floods, government restrictions, pandemic-related closures, or civil unrest. In such cases, we will endeavour to offer a reschedule or credit note in lieu of a cash refund.
8. Contact
For any refund or cancellation queries, please reach out to us at vrishchika1986@gmail.com or call +91 63633 86565.